1. About VioTrack

VioTrack Ltd ("VioTrack", "we", "us") operates a compliance intelligence platform that aggregates and presents Nigerian vehicle compliance data from multiple government sources. We also facilitate compliance renewals, government fee payments, and insurance product applications through our platform.

Our platform is available via web (viotrack.africa) and WhatsApp. We are based in Lagos, Nigeria.

2. Eligibility

You may use VioTrack if you are:

• 18 years of age or older
• A legal entity (company, partnership, or organisation) with authority to enter into binding agreements
• Using the platform for lawful purposes only

By using VioTrack, you represent that you meet these requirements.

3. The Free Compliance Check Service

VioTrack provides a free public service to check the compliance status of Nigerian vehicle registrations. This service:

• Is provided free of charge, with no registration required
• Displays data aggregated from government sources (FRSC, AutoReg, MVA, KWIRS, PayVis, AskNIID)
• Is provided for informational purposes; the authoritative record is always held by the relevant government agency
• May have a lag of up to 24 hours from government source updates

4. Compliance Renewal and Payment Services

When you use VioTrack to renew vehicle documents or pay government fees:

• We facilitate payment on your behalf to the relevant government agency
• We charge the exact government fee — no markup, no hidden charges
• A service convenience fee may apply for certain transactions; this will always be disclosed before payment
• Electronic documents will be delivered within 24 hours of successful payment
• Physical documents, where applicable, within 72 hours in Lagos and 5 business days nationwide
• Payments are processed by Paystack (a licensed payment service provider)

5. Insurance Services

Insurance products offered through VioTrack are provided by licensed Nigerian insurance companies. VioTrack acts as an insurance broker/agent. By purchasing insurance through our platform:

• You acknowledge that the insurance contract is between you and the underwriting insurer, not VioTrack
• Policy terms, conditions, and exclusions are those of the underwriting insurer
• VioTrack earns a brokerage commission from the insurer, not from you
• Claims must be made directly with the insurer according to the policy terms

6. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of Nigerian law
• Attempt to scrape, bulk-download, or systematically extract data from the platform without our written permission
• Submit fraudulent information or impersonate another person
• Interfere with or disrupt the platform's infrastructure, servers, or networks
• Use the platform to harass, abuse, or harm any individual
• Attempt to gain unauthorised access to any part of the platform or its underlying systems
• Use the platform to facilitate money laundering, terrorism financing, or any other financial crime

7. Data Accuracy Disclaimer

VioTrack aggregates data from government sources. We make reasonable efforts to keep this data accurate and current, but we cannot guarantee that government data is complete, error-free, or up-to-date at all times. Specifically:

• A "compliant" status on VioTrack reflects what government records show; it does not constitute legal proof of compliance
• Government systems may have delayed updates; a recent renewal may not be reflected immediately
• Discrepancies between VioTrack's data and official government records should be resolved by contacting the relevant government agency directly

VioTrack is not liable for enforcement actions, fines, or legal consequences arising from reliance on our platform data. For legal or enforcement matters, always verify compliance directly with the issuing government agency.

8. Intellectual Property

The VioTrack platform, including its software, design, algorithms, and brand identity, is the intellectual property of VioTrack Ltd. Government data displayed on the platform remains the property of the respective government agencies.

You may not reproduce, distribute, or create derivative works from VioTrack's proprietary platform components without our written permission.

9. Privacy

Your use of VioTrack is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Limitation of Liability

To the maximum extent permitted by Nigerian law, VioTrack's total liability for any claim arising from use of the platform shall not exceed the amount you paid VioTrack in the 30 days preceding the claim, or ₦50,000, whichever is greater.

VioTrack is not liable for indirect, incidental, consequential, or punitive damages, including loss of income, loss of data, or loss of business opportunity.

11. Indemnification

You agree to indemnify and hold harmless VioTrack Ltd, its directors, officers, and employees from any claims, losses, damages, and costs (including reasonable legal fees) arising from your violation of these Terms or your misuse of the platform.

12. Modifications to Service

VioTrack reserves the right to modify, suspend, or discontinue any part of the platform at any time. We will provide reasonable notice of material changes where possible. Continued use following notice of changes constitutes acceptance.

13. Termination

We may suspend or terminate your access to the platform if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if required to by law. You may stop using the platform at any time.

14. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

15. Contact

For questions about these Terms: hello@viotrack.africa